Privacy Policy

NEOFEU undertakes, within the framework of its activities and in accordance with the legislation in force in France and Europe, to ensure the protection, confidentiality and security of the personal data of the users of its services, as well as to respect their privacy. 

 

This Policy informs you about the way in which NEOFEU, its subcontractors and any of its partners process your personal data. It applies in particular to customers and users of offers and services, as well as to visitors to the sites (www.neofeu.com). 

 

This Policy may be supplemented by specific information brought to the user's attention concerning a particular offer or service. 

 

Why does NEOFEU process your data? 

NEOFEU only processes personal data for specific, explicit and legitimate purposes and does not use them in a way that is incompatible with these purposes. 

NEOFEU processes your data in the context of sending a contact or quotation form. The purposes are as follows: 

  • Manage and authenticate customer or user identity 

  • Managing and responding to demand 

  • Follow-up 

  • Communicating as part of customer management 

  • Store customer or user data 

 

Your data will be kept for as long as is necessary to fulfil the above-mentioned purposes. 

NEOFEU may also process your data for other purposes. In this case, NEOFEU ensures that it has a legitimate interest in carrying out this processing. Processing may also require your consent, which you may withdraw at any time by contacting us. 

 

Additional purposes may include: 

  • Organising direct marketing operations 

  • Organising sales events 

  • Organising competitions 

  • Surveying customers or users 

  • Improving offers and customer relations 

 

Your data will be kept for as long as is necessary to fulfil the above-mentioned purposes. 

 

Cookies and statistical tools 

NEOFEU may use cookies when customers use the site. 

In accordance with CNIL deliberation no. 2013-378 of 5 December 2013, NEOFEU informs customers that cookies may record certain information that is stored in the memory of their computer equipment. This information is used to improve the use and operation of the site. 

 

An alert message asks each visitor to the site if they wish to accept cookies. These cookies do not contain any confidential customer information. 

 

Customers visiting the home page of the site will be informed : 

  • The precise purposes of the cookies used 

  • the possibility of objecting to these cookies and changing the settings by clicking on a link in the banner 

  • The fact that continued browsing implies consent to the deposit of cookies on his terminal 

 

Unless the customer has given their prior consent, cookies will not be deposited or read: 

  • If the customer goes to the site (home page or directly to another page of the site) and does not continue browsing: a simple absence of action cannot be considered as an expression of will. 

  • Or if they click on the link in the banner allowing them to set their cookie parameters and, where applicable, refuse to accept cookies. 

 

What data is processed? 

Depending on the case, NEOFEU processes personal data collected directly from you or resulting from the sale of its products. NEOFEU may also receive data collected from you by a third party. 

NEOFEU only processes data or a category of data if it is strictly necessary for the intended purpose. You can find information on these purposes above. 

 

NEOFEU processes the following categories of data: 

  • Identification data: surname, first name, identifier, SIREN, etc. 

  • Contact details: postal address, e-mail, telephone number, etc. 

  • Economic and financial data: payment methods, payment history, etc. 

 

Who will receive your data? 

The data collected is intended for NEOFEU's internal departments and its subcontractors. It may also be processed by NEOFEU's partners as part of the provision of services. 

Finally, processed data may be transmitted to the competent authorities at their request, as part of legal proceedings, judicial investigations or to comply with other legal obligations. 

 

Is your data processed outside the EU? 

The data collected may be processed outside the European Union. In this case, NEOFEU takes the necessary steps with its subcontractors and partners to guarantee an adequate level of protection for your data in accordance with the applicable regulations. 

 

If the processors and partners concerned are not members of the Privacy Shield agreement for transfers to the United States, or are not located in a country with legislation offering adequate protection, they will have signed the European Commission's "standard contractual clauses" or will be subject to binding internal rules approved by the authorities. 

 

What are your rights? 

You have the right to access, rectify and delete your personal data. You may also request the portability of such data, object to the processing carried out or request that it be restricted. 

You may issue instructions concerning the retention, deletion or disclosure of your personal data after your death. 

 

Rule specific to telephone canvassing: All consumers can register free of charge on an opposition list known as "Bloctel" in order to stop being canvassed by telephone by a professional with whom they have no current contractual relationship. Consumers can register on the www.bloctel.gouv.fr website or by post addressed to : Société Opposetel, Service Bloctel, 6, rue Nicolas Siret - 10000 Troyes. 

 

How can you exercise your rights? 

You may exercise your rights at any time, and contact the Data Protection Officer at the addresses below. 

Any request to exercise your rights must be accompanied by a photocopy of proof of identity (national identity card, passport, residence permit, etc.). A reply will be sent to you within one month of receipt of your request. 

 

NEOFEU  
Service Gestion des données personnelles, 
8 Allée de l'Industrie - Z.I R.Bloch Chassagny 69700 Beauvallon. 
 

Possibility of referring the matter to the CNIL 

If you are not satisfied with your dealings with NEOFEU, you may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the supervisory authority responsible for compliance with personal data protection obligations in France. 

 

How is your data secured? 

NEOFEU ensures that your data is treated with the utmost security and confidentiality, including when certain operations are carried out by subcontractors. To this end, appropriate technical and organisational measures are put in place to prevent the loss, misuse, alteration and deletion of your personal data. These measures are adapted to the level of sensitivity of the data processed and to the level of risk presented by the processing. 

 

Modification of the Data Protection Policy 

This Privacy Policy may change from time to time. In the event of modification, NEOFEU undertakes to publish the updated version on its website.